Effective date: May 18, 2026 Last updated: May 18, 2026
These Terms and Conditions ("Terms") govern your access to and use of aimroai.com and the AIMRO AI products and services (the "Service") provided by car lavaggio LLC, a Maryland limited liability company doing business as AIMRO AI ("AIMRO," "we," "us," or "our"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
For questions about these Terms, contact biniyam@aimroai.com.
AIMRO operates an AI voice agent platform for small and mid-sized businesses. Core products as of the effective date include:
We may add, change, or retire individual products at our discretion. We will give paying customers reasonable advance notice (at least 30 days) before retiring a product they are actively using.
You must be at least 18 years old, legally able to enter into a contract, and authorized to act on behalf of the business you represent. You agree to provide accurate information during sign-up and to keep your account information current. You are responsible for all activity that occurs under your account and for keeping your credentials secure.
New customers start with a free trial of 1,000 call minutes or one calendar month, whichever comes first. No charges accrue during the trial. After the trial, we provide a written quote based on your actual usage and needs. No fee applies until you accept that quote in writing.
Once you accept a quote, the plan runs month to month until cancelled. We do not keep a payment card on file and we do not auto-charge. We invoice you for each agreed period and you pay by cash or another method agreed in writing.
Fees are non-refundable except where required by law. If you cancel mid-cycle, the Service remains available through the end of the paid period, and no prorated refund is issued.
Voice minutes, SMS segments, and other carrier-passthrough costs may be billed separately from the subscription. You are responsible for these usage charges. We will make commercially reasonable efforts to display estimated usage on your invoice.
If an accepted invoice is not paid within five (5) business days, we may suspend the Service. We may terminate accounts that remain delinquent for 30 days.
Fees do not include applicable taxes, levies, or duties. You are responsible for these unless we have a valid tax exemption certificate on file.
You will not:
We may suspend or terminate accounts that violate this section, without refund of paid fees.
If you use the Service to place outbound calls or send SMS, you certify that:
You agree to indemnify AIMRO for claims arising from your failure to meet these responsibilities, as detailed in section 10.
You retain ownership of the customer data you upload or that AIMRO collects on your behalf during use of the Service. You grant AIMRO a limited, non-exclusive license to host, process, and transmit that data solely as necessary to provide the Service.
If you connect a third-party tool (HubSpot, Twilio sub-account, Google Calendar, etc.), you authorize AIMRO to access and exchange data with that tool on your behalf within the scope of the integration. You are responsible for the API tokens and credentials you share with us.
We may use aggregated, de-identified data derived from the Service to improve AIMRO's products. We do not sell customer data to third parties.
The Service uses large language models and other AI components. AI output may be inaccurate, incomplete, or unsuitable for a given use case. AIMRO does not warrant that the AI agent will speak any specific words on a given call, will correctly classify every voicemail, or will never make a mistake. Customers using AIMRO for regulated outputs (medical, legal, financial advice) do so at their own risk and against the prohibitions in section 4.
The AI agent identifies itself as AI when asked directly. You may not configure the agent to deny being AI.
AIMRO and its licensors own all rights in the Service, including the underlying software, the AI scripts, prompts, voice configurations, the AIMRO name and logo, and any documentation. We grant you a limited, non-exclusive, non-transferable license to use the Service during your paid subscription. Nothing in these Terms transfers any AIMRO intellectual property to you.
Feedback you provide may be used by AIMRO to improve the Service without obligation or compensation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. AIMRO DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT CARRIERS WILL DELIVER EVERY CALL OR MESSAGE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIMRO'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO AIMRO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).
AIMRO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST GOODWILL, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless AIMRO and its officers, members, employees, and agents from and against any claim, demand, loss, liability, damage, fine, or expense (including reasonable attorney fees) arising out of or related to:
AIMRO will give you prompt notice of any claim subject to indemnification and reasonable cooperation in the defense.
These Terms apply for as long as you use the Service. We may terminate or suspend your account at any time for cause, including breach of these Terms, non-payment, or risk to AIMRO or its customers. You may terminate at any time by cancelling your subscription.
Upon termination:
Sections that by their nature should survive termination will survive (including fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution).
We may update these Terms from time to time. We will post the updated Terms on aimroai.com and, for material changes, give at least 30 days advance notice by email to active customers. Continued use of the Service after the effective date of the change indicates acceptance. If you do not agree, you may cancel before the effective date.
These Terms are governed by the laws of the State of Maryland, without regard to its conflict of laws provisions. The federal and state courts located in Montgomery County, Maryland have exclusive jurisdiction over any dispute not subject to arbitration under section 13.1.
Any dispute arising under these Terms, except for disputes seeking injunctive relief for intellectual property infringement or violations of the Acceptable Use Policy, will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Montgomery County, Maryland, or by video conference at the parties' option.
YOU AND AIMRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
If a court finds the class action waiver unenforceable, the entire arbitration clause is null and void and the parties will litigate in the courts described above.
Any claim arising out of or related to these Terms must be filed within one (1) year after the cause of action arises, or the claim is permanently barred.
Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement signed by both parties, constitute the entire agreement between you and AIMRO and supersede all prior agreements on the subject.
Severability. If any provision is held invalid, the remaining provisions remain in effect.
No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, on written notice to you.
Notices. Notices to AIMRO must be sent to biniyam@aimroai.com. Notices to you will be sent to the email on file with your account.
Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including carrier outages, ISP outages, natural disasters, war, labor disputes, or government action.
car lavaggio LLC dba AIMRO AI Silver Spring, MD Email: biniyam@aimroai.com Website: https://aimroai.com